Food & Beverage Duty Manager

About you  

Are you a natural leader with a passion for delivering exceptional customer service? Ready to thrive in a dynamic, fast-paced environment? We’re seeking an energetic Duty Manager to join our team and elevate our customer experience to new heights. If you’ve got experience in Food & Beverage or Hospitality and want a challenge in an always changing environment, we want to hear from you!

This is a great opportunity for someone interested in the hospitality and events industry who is looking to make an impact and further develop their career by bringing fresh and new ideas to The Glasshouse.

The impact you’ll make 

We’re always open new ideas; you would be part of the development and implementation of everything from event catering to themed cocktails. But don’t worry if you haven’t got experience in this, if you love creativity and want to make an impact, we’d love to hear from you.

It would be great if you had experience in:

• Strong experience of bar, restaurant, café work in a management capacity
• Management duties: cash-handling, rotas, training, stock management

Skills and knowledge of:

• Initiative, willingness to learn
• Excellent customer service and interpersonal skills
• Understanding of event catering/operational bar requirements

Key Responsibilities:

Leadership & Management: Lead upselling strategies, manage and train F&B staff to ensure excellent customer service, support recruitment, and address staff issues promptly while modeling The Glasshouse ICM’s values to create a positive and safe atmosphere for both patrons and staff.

Customer Service & Sales: Resolve customer complaints professionally, enhance visitor experiences, lead upselling strategies to maximize sales, and motivate the team to engage with customers while maintaining exceptional service.

Operational Excellence: Ensure F&B outlets are clean and presentable, manage setup and service delivery, oversee cash handling in line with policies, complete accurate daily reports, provide shift briefings on health, safety, and customer service, and report incidents or equipment issues as per procedures.

Collaboration & Coordination: Collaborate with events, programming, and box office teams to ensure efficient staffing, support operational queries, and assist the Audience Experience Coordinator with stock management, ordering, and invoices as needed.

Other responsibilities: Ensure quality and safety controls are met, comply with health and safety guidelines, maintain knowledge of licensing regulations, and ensure F&B staff adhere to uniform standards and safety protocols. Manage inventory to minimize waste, oversee stock deliveries and cellar maintenance, assist with cashing up, and support events by ensuring proper staffing and providing accurate event quotes.

Our commitment to your development

At The Glasshouse, we support your development by tailoring training to your needs. Whether through qualifications, on-the-job training, or team learning, we’ll help you gain the skills and knowledge to excel in your role.